About Complaints
To resolve your complaint you are legally entitled to request one of the following remedies:
- 1) A full refund
- 2) Compensation (damages)
- 3) Repair or replacement
- 4) Rescission or reduction in price
So 'autumn leaves on the line' were to blame for your train stopping for an hour and a half in the middle of nowhere.
You suspect that the builder you hired is going to charge a lot more than his quote. You can't believe the letter you received today saying you owe £325 in back tax.
We all sit and moan and worry about these things and consider it futile to take any action but why not? Often we don't feel confident enough to take things further, or we are unsure about how to go about it.
The British aren't known for their skills at complaining; faced with endless tube delays, lousy service in a restaurant, or shoddy goods, we are more likely to apologise or roll our eyes than take up our grievances with the authority concerned.
Yet believe it or not Companies actually welcome Complaints. After all how can they ever improve their services if nobody ever complains? Effectively written Customer Complaint letters benefit everyone.
