Complaint Letter

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The Essential Guide to Complaining Politely Jayne McGill ©2005

This advice-filled guide covers every aspect of the complaints process.

Subjects also covered include:

• The 5 things you should always include
• Proving your point
• Knowing what you want
• Controlling your anger
• What to do next
• And much, much more…

The Essential Guide to Knowing Your Rights Jayne McGill ©2005

This advice-filled guide covers every aspect of Knowing Your Rights.

Subjects also covered include:

• The 5 things everyone should know about their rights
• Where to find the best advice
• How to take legal action
• The Consumer Protection Act
• And much, much more…